Product Warranty：All Chinese herbal products come with a one-year quality guarantee. If any quality issues are found within the warranty period, the company will provide replacement or refund services free of charge.

Quality Complaint Handling：Customers can submit quality complaints via phone, email, or online customer service, and the company will respond and resolve the issue within 24 hours.

24/7 Customer Support：The company offers 24-hour round-the-clock customer support. Customers can consult about product-related issues at any time via phone, email, or online customer service.

Professional Consultation：The company has a team of professional Chinese medicine pharmacists who provide expert consultation on the use, health benefits, and efficacy of Chinese medicines.

Order Tracking：After placing an order, customers can check the order status through the company's website or customer service system to monitor logistics information in real-time.

Delay Notifications：If there are any delays during the logistics process, the company will notify customers immediately and provide solutions.

User Manuals：Each product comes with a detailed user manual to guide customers in the proper use of Chinese medicines.

Online Training：The company regularly holds online training courses to explain the usage methods, contraindications, and health benefits of Chinese medicines, helping customers use the products better.

Satisfaction Surveys：The company regularly sends satisfaction surveys to customers to collect their opinions and suggestions.

Continuous Improvement：Based on customer feedback, the company continuously improves its products and services to ensure customer satisfaction.

Multilingual Support：The company provides multilingual customer service to ensure smooth communication with overseas customers.

Localized Service：Setting up local service centers in major markets to provide faster after-sales support and service response.