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Cooperation Services
Service Market

Our business has already covered more than ten countries and regions worldwide, establishing close cooperative relationships with countries such as Canada, the United States, Russia, Australia, and Southeast Asian countries like Thailand and Laos. We look forward to collaborating with you to create a beautiful future!

Overseas Customer Service

Distributor Services

We offer a diverse range of herbal raw materials and traditional Chinese medicine slices, covering a wide variety of types and specifications to meet different market demands.

We provide flexible customization services, including packaging, labeling, and specifications based on the needs of distributors, helping them establish a unique product image.

We offer comprehensive market support and marketing guidance, including market analysis and the development of marketing strategies, to help distributors enhance their sales performance.

Brand Owner Services

We provide high-quality, internationally standard-compliant herbal raw materials and traditional Chinese medicine slices, ensuring product quality and safety.

We offer customized production services, including processing, handling, and packaging according to the requirements of brand owners, ensuring product uniqueness and consistency.

We provide market research and marketing support, helping brand owners understand overseas market trends and develop suitable marketing strategies to enhance brand influence and market competitiveness.

Small End Customer Services

We offer a diverse range of high-quality herbal products, including herbal raw materials and traditional Chinese medicine slices, to meet the health needs of small end customers.

We provide product consultation and usage advice, including guidance on product efficacy, usage, and dosage, helping customers use herbal products correctly.

We offer fast and convenient ordering and delivery services, ensuring that customers receive the products they need in a timely manner, enhancing customer satisfaction and loyalty.

Cooperation Process

Demand Communication
We communicate with the customer to understand their needs and expectations, including product types, specifications, customization requirements, etc.

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Product Recommendation
Based on the customer's requirements, we recommend suitable Chinese herbal products to the customer, providing product samples and detailed information for reference.
Negotiation of Cooperation Terms
We negotiate the terms of cooperation with the customer, including price, delivery time, payment methods, and other details to reach consensus.

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Signing of Cooperation Agreement
After reaching mutual agreement, we sign a formal cooperation agreement to clarify the rights and obligations of both parties, ensuring smooth cooperation.
Production and Processing
According to the requirements of the cooperation agreement, we begin the production and processing of the Chinese herbal products required by the customer, ensuring product quality and delivery time.

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Quality Inspection and Acceptance
After production completion, we conduct strict quality inspections to ensure that the products meet national standards and customer requirements, preparing product samples for customer acceptance.
Product Distribution
After confirmation of product acceptance by the customer, we arrange for product packaging and distribution to ensure safe and prompt delivery to the customer.

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After-Sales Service
We provide comprehensive after-sales service, offering continuous support to answer customer questions and provide technical assistance, ensuring customer satisfaction and long-term stable cooperation. Qihui Kang (Anguo City) Chinese Medicinal Materials Co., Ltd.Based on the principle of win-win cooperation, we work hand in hand with customers for mutual development and achieve mutually beneficial results.

After-Sales Service

Quality Assurance

All Chinese herbal products come with a one-year quality guarantee. If any quality issues are found within the warranty period, the company will provide replacement or refund services free of charge.

Quality Assurance

Product Warranty:All Chinese herbal products come with a one-year quality guarantee. If any quality issues are found within the warranty period, the company will provide replacement or refund services free of charge.

Quality Complaint Handling:Customers can submit quality complaints via phone, email, or online customer service, and the company will respond and resolve the issue within 24 hours.

Customer Consultation Service

The company offers 24-hour round-the-clock customer support. Customers can consult about product-related issues at any time via phone, email, or online customer service.

Customer Consultation Service

24/7 Customer Support:The company offers 24-hour round-the-clock customer support. Customers can consult about product-related issues at any time via phone, email, or online customer service.

Professional Consultation:The company has a team of professional Chinese medicine pharmacists who provide expert consultation on the use, health benefits, and efficacy of Chinese medicines.

Logistics Tracking Service

After placing an order, customers can check the order status through the company's website or customer service system to monitor logistics information in real-time.

Logistics Tracking Service

Order Tracking:After placing an order, customers can check the order status through the company's website or customer service system to monitor logistics information in real-time.

Delay Notifications:If there are any delays during the logistics process, the company will notify customers immediately and provide solutions.

User Training and Guidance

Each product comes with a detailed user manual to guide customers in the proper use of Chinese medicines.

User Training and Guidance

User Manuals:Each product comes with a detailed user manual to guide customers in the proper use of Chinese medicines.

Online Training:The company regularly holds online training courses to explain the usage methods, contraindications, and health benefits of Chinese medicines, helping customers use the products better.

Customer Feedback and Improvement

The company regularly sends satisfaction surveys to customers to collect their opinions and suggestions.

Customer Feedback and Improvement

Satisfaction Surveys:The company regularly sends satisfaction surveys to customers to collect their opinions and suggestions.

Continuous Improvement:Based on customer feedback, the company continuously improves its products and services to ensure customer satisfaction.

Global Customer Service

The company provides multilingual customer service to ensure smooth communication with overseas customers.

Global Customer Service

Multilingual Support:The company provides multilingual customer service to ensure smooth communication with overseas customers.

Localized Service:Setting up local service centers in major markets to provide faster after-sales support and service response.